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On 1 January 2011, Australia's consumer protection laws will be replaced by new legislation. While the majority of the new laws do not substantially change your existing obligations when dealing with consumers and businesses, there are some new provisions which will affect all suppliers of consumer type goods or services.
This article tells you what you need to do now and early next year to ensure compliance with the new laws and address risks.
The above consumer law reforms follow on the back of the recently introduced single figure pricing laws, unfair terms regime, new penalties for breaches of consumer protection provisions and new enforcement powers given to the ACCC, including substantiation notices and infringement notices.
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Johnson Winter & Slattery has appointed James Love as a new partner in its Melbourne based Dispute Resolution team, effective as of 2 November 2020.
Do your call centres and complaints divisions know what they can and cannot say under the Australian Consumer Law?
The ACCC has released its Compliance and Enforcement Priorities for 2020.